E-business / Digital
Executive, E-Commerce Operations
Bangkok, Thailand
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your Talent
Bachelor’s degree in IT, Business Administration or similar.
A strong understanding of end-to-end eCommerce operational processes
Experience defining and improving futureproof and scalable processes.
Ability to collaborate across teams and ensure deliverables are met.
3+ years’ experience in eCommerce operations, eCommerce Software Integration Agency or a relevant start-up
Able to manage own workload and independently hit deadlines.
A strong interest in technology and sports
Experience using project management tools such as JIRA and Confluence
Excellent written and verbal communication skills in THAI and ENGLISH
Your Mission
This role will be responsible for ensuring that systems, processes, and people operate efficiently and effectively behind the scenes to deliver an exceptional experience to PUMA customers. The role will cover PUMA.com technology (eCommerce platform, payments, data feeds, etc.), as well as backend fulfillment for PUMA.com and Marketplaces (Order Management System, Third Party Logistics, Last Mile Delivery, Return/Refund management, etc.) The right candidate for this role will have a very strong eye for detail, a process-oriented approach, and an affinity for technology and process that delivers exceptional value for end consumers.
Identify and implement continuous system and process improvements for inventory flow, order flow, returns and cancellations for both puma.com and marketplaces.
Act as the primary business owner for the Order Management System (OMS)
Manage and priorities the throughput of external development teams using JIRA and Confluence
Document detailed requirements for enhancements and bug fixes in eCommerce systems and perform final UAT before they enter production environments.
Ensure smooth operations of eCommerce fulfillment including payments, order flow, packaging, last mile delivery and order tracking.
Monitor and optimize existing payment, fraud and refund systems and work on the integration of new alternatives.
Support the Customer Service team with inquiries on orders, returns, payments and refunds, and seek to further streamline the processes and tool.
Manage projects with multiple local and Global stakeholders to execute the Thailand eCommerce roadmap.
Periodically report on, analyses and control operational metrics to identify areas of concern and opportunity.
Keep documentation of system interfaces and standard processes up to date in Confluence.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
