Your mission
Propose and align the Global Retail Operations Communication Calendar
Develop and execute internal communication strategies to align global initiatives with local market team
Create and coordinate weekly global ops communications
Ensure effective roll‑out communication for SOPs, playbooks, and initiatives
Drive store feedback surveys (collection, analysis, insight sharing)
Align messaging across global, regional, local and store levels
Design communication formats that improve clarity, engagement, and action
Partner with Continuous Improvement and SOP teams to support change adoption
Crisis communication templates and playbooks
Reduction in operational misunderstandings
Your talent
3+ years of experience in Retail Operations, Operational Excellence, Internal Communications, and Continuous Improvement
Ability to translate complex global strategies into clear, actionable communication for local markets
Proactive, structured communicator who drives clarity, alignment, and consistency
Strong influencing skills without formal authority
Ability to adapt and be effective in fast-changing environments
Proficiency in M365 tools and basic analytical tools
Fluent in English, additional languages are a strong advantage but not a must.
Our principles
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
