Customer Service
Representative Customer Service
Carlsbad, United States of America
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.
Your Talent
- Golf Club/Product knowledge is Required
- Golf Retail experience along with club fitting experience is helpful
- Prior Customer Service experience in a call-center environment (preferably Golf Company).
- Excellent typing and computer skills (MS Office required). Lotus Notes helpful.
- Possess a courteous and professional phone manner.
- Energy for work and passion for the brands and the game of golf.
- Must be self-motivated and a team player.
- Ability to multi-task and be organized.
- College degree preferred
- Flexibility in work schedule in a call center that operates from 6 AM to 4:00 PM. (hours subject to change based on business needs and seasonality)
The Hiring range base pay for this position is $17.02 - $23.64 + Bonus + Benefits
Pay may vary depending on job-related knowledge, skills, and experience
Your Mission
- Ability to handle a high call volume while simultaneously utilizing systems to retrieve information and enter incoming orders.
- Utilize expertise in Cobra and PUMA product knowledge while communicating with golf professionals, sales associates and consumers.
- Strong verbal communication skills, with ability to identify core issues and provide appropriate solutions.
- Drives business through upselling/cross selling other products to wholesale and consumers.
- Ensures timely execution of order entry and consumer emails via Freshdesk.
- Learn and work within established policies and procedures, with sound judgment.
- Make recommendation and cross-sell over the phone using product availability information.
- Composed and enthusiastic phone voice with good articulation.
- Daily order entry of Puma Golf and Cobra stock/custom golf clubs.
- Primary communication will be executed via email with Sales Reps and Accounts.
- Order entry turn around time of less then 24 is required.
- Extensive follow up communication will be required on order entry updates, invoice questions, and/or product launch details.
Excellent verbal skills.
PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.
